At Magic Ads, customer satisfaction is our top priority. We strive to ensure that every product reaches you in perfect condition. However, if you receive a damaged or faulty product, we are here to assist you.

1. Eligibility for Returns or Exchanges:

• If you receive a damaged or faulty product, please record an unboxing video as proof.

• The video should clearly show the condition of the product at the time of delivery.

2. Steps to Request a Return or Exchange:

1. Contact our customer support team within 48 hours of receiving the product.

2. Share the unboxing video along with your order details and a brief description of the issue.

3. Our team will review your request and confirm if the product is eligible for a return or exchange.

3. Exchange Process:

• Once approved, we will arrange for the pickup of the damaged product and send a replacement as soon as possible.

• If a replacement is not available, you will be eligible for a refund.

4. Important Points to Note:

• Returns or exchanges are valid only for products damaged during transit or with manufacturing defects.

• Products must be returned in their original packaging with all accessories and tags intact.

5. Our Commitment:
Delivering your orders safely and securely is our priority. We take every measure to ensure that you receive a perfect product.

For further assistance, please contact our customer support team at

support@themagicads.in